Refund & Return Policy

Last Updated: 2026

Thank you for purchasing IRON REX products.

To ensure a fair and transparent shopping experience, please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Refunds & Returns

Customers may request a refund or return if any of the following conditions apply:

  • Incorrect item received
  • Product severely damaged during shipping
  • Product received does not match the order placed

Unfortunately, refunds or returns will not be accepted under the following circumstances:

  • Opened products
  • Used products
  • Change of mind or personal preference
  • Requests based on individual results or personal expectations
  • Issues unrelated to product quality or order fulfillment

2. Refund Request Period

If you encounter any issues with your order, please contact our customer support team within:

7 days from the date of delivery

Requests submitted after this period may not be eligible for review or processing.

3. Refund & Return Process

Step 1: Contact Customer Support

Please provide the following information:

  • Order Number
  • Full Name
  • Contact Number
  • Photos of the Product
  • Description of the Issue

Step 2: Application Review

Our customer support team will review the submitted information and assess the request.

Step 3: Return Authorization

If your request is approved, we will provide the return address and further instructions for the return process.

4. Refund Method

Once the refund request has been approved and processed:

  • Refunds will be issued to the original payment method used for the purchase
  • Refund processing typically takes 7–14 business days
  • The actual processing time may vary depending on your bank, credit card provider, or payment platform

The actual processing time may vary depending on your bank, credit card provider, or payment platform.

5. Return Shipping Costs

IRON REX will cover the return shipping costs if the return is due to:

  • Incorrect item sent
  • Product severely damaged during delivery
  • Manufacturing defects or product faults

For returns requested due to personal reasons, customers will be responsible for the return shipping costs.

6. Out-of-Stock Orders

In the event that an item becomes unavailable after payment has been completed, customers may choose to:

  • Wait for the item to be restocked
  • Receive a full refund

7. Contact Customer Support

WhatsApp Support

+60 1X-XXXX XXXX

Email Support

your@email.com

Customer Service Hours

Monday – Sunday

10:00 AM – 10:00 PM

Our team is committed to providing prompt assistance and ensuring a smooth shopping experience.

IRON REX

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